Sunshine Resort Intime Sanya

I chose this hotel for my mother and I, having enjoyed my previous stay here back in 2021. I’d like to start by saying, the hotel is absolutely not to a five star standard, no doubt having been awarded this rating back when it opened however many decades ago, and never being reassessed. However, the location literally could not be any better(immediately on the beach), the grounds and swimming pools are clean and well maintained, the rooms and all public areas of the hotel are spotlessly clean, the AC works fantastically and, despite being pretty outdated, the rooms are spacious and comfortable. The biggest problem here is the staff, most of whom are nonchalant at best. For an apparent five star hotel that seems to cater to majority foreign guests, seemingly not one member of staff speaks English, or even Russian. Most of the staff at reception seem completely uninterested in actually helping guests, even more frustrating most seem to hide behind ‘trainee’ name badges, meaning they can’t even be named. When I asked the three workers stood at reception if one of them could speak English, two didn’t even bother to look up from their computer, let alone answer me, instead mocking me under their breathe, assuming that because I asked for an English speaker, I cannot understand Chinese, but I can. I was also frustrated when the worker who checked us in, holding our British passports in his hand, set his translator to Russian to try and communicate with us. Breakfast was also incredibly chaotic due to staff issues, who seemed to clear tables at a glacial pace, if at all. I watched many guests wander around, unable to find a single clean table, with literally every one piled full of dirty dishes and not a member of staff in sight. Despite the staff problems, we still enjoyed our stay and would probably return, but just don’t come here expecting a five star experience.

This is the second time I have stayed at this hotel. The excellent location was the main reason I booked it again. Although the hotel is a bit outdated, the rooms are still clean. The staff is professional, and changing rooms was no problem at all. The breakfast buffet is sufficient, and the pool facilities are inviting. The hotel is mainly frequented by Russian guests. Mostly families stayed at the hotel, and it was quiet. There are plenty of excursion opportunities, and the hotel offers a good range of activities.

The staff was responsive and kind and quickly resolved the problems with registration, and even more, kindly escorted us to our room. As a surprise, the next day there was a fruit plate in the room! Great location, great outdoor area with a pool and a beautiful walking area!

The pictures of this hotel were accurate like 50 years ago, the facilities are not properly maintained, 2/3 pools were closed, the breakfast is really poor in quality. This hotel is 4 stars in its best days, more likely 3 stars and under no circumstance it is a 5 star hotel as they claim to be.

My room is very good & comfortable. Thank for this room Phoebe!!

Perfect location for food and beach. Seaview from hotel room.. McDonald's across the street with many eateries available. Got a complimentary cake for birthday.